Refund and Returns Policy

Return and replacement

You have the right to return at your expense already purchased items within the 14-day statutory period, provided that the items are returned in good merchantable condition.

Gift vouchers are non-refundable.

You can also make a complaint and return a product when:

  • you have been delivered a product different from what you ordered;
  • the items were damaged during transportation;
  • there is a defect in the wine delivered to you.

We accept claims within 30 days of receipt of delivery. If you have a problem with the quality of the wine (it is defective or spoiled), we will accept it back, even if the 30-day period has expired, but within a reasonable storage (for example, we cannot accept white wine that is 5 years old).

In the cases listed above, you can request the delivered product to be replaced with the one corresponding to your order by sending a written request to In case that the goods for which the exchange is made exceed the value of the original order, you must pay the difference, and in the case of a lower value, we will provide you with vouchers for a discount on your next purchase from our site.

Given that you do not wish to replace the goods you are returning, we undertake to refund in full the sums paid by you no later than 15 (fifteen) working days from the date on which the customer has exercised any of his rights to refusal.

Product return address:

WIN EOOD, 7., Kupenite St., Sofia